Never underestimate the ingenuity of scammers.  A new scam initially reported in the UK, but is occurring everywhere involves people going on X (formerly Twitter) trying to contact airlines to resolve a problem they are having with the airline and then being contacted by scammers posing as the airline who use bots to crawl through X looking for such communications.  The scammers are quite responsive to the complaints of the airline customer who direct the customer to a phony airline website where the targeted victim is prompted to provide personal information, often including credit card information that leads to identity theft.  The British consumer association Which? has reported that X has not been particularly responsive in removing these phony airline X accounts.

TIPS

As I often say, trust me you can’t trust anyone.  Whenever you are contacted by any means of communications whether it be by social media, phone, text message, email or otherwise you can never be sure you who is actually contacting you so as a rule you should never click on a link or download an attachment unless you have absolutely confirmed that the communication is legitimate.  You also should never provide personal information such as your Social Security number or your credit card number unless you have absolutely confirmed that the communication is legitimate.

In cases such as this, you need to confirm through the airline’s website the legitimate ways of communicating with the airline.

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