People are reporting receiving calls that purport to be from Apple’s Special Investigations Unit telling them that illegal child pornography has been discovered on their cloud account. The phony investigator is sympathetic when you inform them that you never stored child pornography on the cloud or anywhere else. He tells you that most likely the child pornography was somehow planted by a hacker on your computer and it is being backed up in the cloud. In order to remedy the problem, the phony Apple investigator tells you he needs remote access to your computer in order to locate and remove the child pornography from your computer. The cost of this service can be as high as thousands of dollars which the phony investigator requests be paid through Amazon gift cards. This scam presents a double whammy. Victims of the scam not only pay the scammer for services they don’t need, but by providing remote access to their computers, they enable the scammer to install a wide variety of malware that can lead to identity theft and further scams.
TIPS
Even if your Caller ID indicates that the call is coming from Apple, your Caller ID can be manipulated easily through a technique called “spoofing” by which the scammer can make your Caller ID read whatever he or she wants it to read. One way you can be sure if you receive such a call that it is a scam is that neither Apple nor any other tech company is going to call to inform you that there is child pornography on your computer. Also, Apple does not have a Special Investigations Unit. Additionally, legitimate tech companies do not accept Amazon gift cards or any other form of gift card as payment for their services. As for enabling someone to have remote access to your computer, you should never do so unless you have absolutely confirmed that the remote access is legitimately warranted and the person to whom you are giving the remote access is also legitimate.
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What do Steven Spielberg, Kevin Bacon, and John Malkovich have in common? In addition to being famous entertainers, they are also scam victims. Anyone can be a scam victim. Scammers have a knowledge of psychology that Freud would have envied, and they know how to manipulate us into becoming victims of scams. Phone calls, emails, and text messages are favorite methods scammers use to contact their victims, and it can be all but impossible to know who is really contacting you. Through a technique called “spoofing,” they can make their call or text message appear to come from anyone they wish. So, how can individuals help proactively avoid becoming a scam victim? The answer is ScamAssist® from Iris® Powered by Generali. Anytime a ScamAssist customer gets an email, text message, or phone call luring them into providing personal information or making a payment, all they have to do is use ScamAssist to learn whether the communication is likely to be a scam. While Iris® Powered by Generali doesn’t offer ScamAssist for direct purchase, if you’re a business professional looking to fill a product gap in your portfolio and want to provide customers a service they’ll truly value, contact Iris to learn how you can get started. Join a growing list of companies – such as major retailers like Staples – that have offered ScamAssist bundled with other core offerings to help differentiate themselves in the market and provide their customers with a tool they will truly utilize.