Recently there have been reports about a “new” scam that I first warned you about in 2013. It involves calls to hotel guests purportedly from a clerk at the front desk of the hotel informing you that the hotel needs your credit card information again because of a computer error in processing your card. Unfortunately, people responding to this call by providing their credit card number end up providing their credit card number to the scammer who calls them and not to a clerk of the hotel. Often these calls come early in the morning, when the scammer hopes to awaken someone who may not take the time to consider the legitimacy of the request.
Whenever you get a telephone call, you can never be sure that the person calling you is who he or she represents himself or herself to be. If you are in a hotel and receive such a call, you should hang up and either go to the front desk in person or call the front desk at a telephone number that you know is accurate. Whenever you get a telephone call requesting personal information such as a credit card number for whatever reason, do not give the information to the caller. Rather, call the company or agency that purported to call you at a number that you know is correct and not a number that the caller gives you.
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