While most often here at Scamicide we inform you about scams perpetrated by a wide variety of dedicated scammers and identity thieves, the truth is that legitimate companies from time to time will engage in conduct that I believe qualifies as a scam. Today’s Scam of the day is about AT&T who misled its customers about its unlimited data plans. While AT&T charged customers for what they referred to as unlimited data, the truth is that once the customer reached a specific amount of data use in a billing cycle, AT&T would reduce their data speeds. This reduction of data speed is called throttling and it resulted in some AT&T customers experiencing such slow speeds that they could not effectively use common apps such as web browsing or video streaming.
In response to AT&T’s throttling its customers, the FTC sued AT&T and a settlement was reached with one of the terms of the settlement being AT&T refunding millions of dollars back to its affected customers. AT&T has said that it was not able to reach all of the customers owed refunds and now the FTC is assisting in the refunding of 7 million dollars remaining of the settlement funds to affected customers.
In order to qualify for a refund, you must have been a former AT&T customer who had an unlimited data plan between October 1, 2011 and June 30, 2015. In addition, you must have experienced data throttling and not have already received a refund either through a bill credit or direct payment from AT&T.
If you meet the above conditions, you can submit a claim online at https://secure.attdatathrottling.com/ or by phone at 1-877-654-1982.
Affected consumers have until May 18, 2023 to file a claim.
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