The phony invoice scam is a common scam popular with scammers because it is quite effective. It starts when you receive an email that purports to be from a popular company with which many of us do business that indicates that you owe them a significant payment. The scammers count on people being concerned that they are being wrongfully charged for a product they did not order. You are provided a telephone number to call if you dispute the bill. If you call the number, you will be prompted to provide personal information that will be used to make you a victim of identity theft.
The copied email below, which I personally received, appears to come from Norton Life Lock, a company that provides a wide range of digital security services and identity theft protection services. As always, the purpose of a phishing email is to lure you into clicking on links contained within the email or providing personal information, in this case by phone if you call to dispute the phony bill . If you click on links in phishing emails, you end up downloading malware and if you provide the requested information, it ends up being used to make you a victim of identity theft. This particular phishing email provides a phone number to call if you wish to dispute the obviously phony invoice. If you call the number in the phishing email you will be asked for personal information that will be used to make you a victim of identity theft. The phone number is not one of Norton Life Lock. The real phone number of Norton Life Lock is 800-543-3562.
There are a number of red flags that indicate that this is a scam. Your name does not appear anywhere in the invoice. Only your email address appears in the phony invoice. Also, the email was sent from an email address that has no relation to Norton Life Lock. Finally, the email provides what it says is a toll free number to call if there are any issues with the invoice, but the area code 432 which is indicated in the email is not a toll free number, but rather an area code used in Texas.
Here is a copy of the invoice being circulated.
- Download your NortonLifeLock subscription by clicking on the “Get Started” button or go to your Norton account
- Follow the instructions to install your NortonLifeLock service on one or more devices
DO NOT REPLY ON THIS EMAIL
Your subscription is active and will renew on January 02, 2023 for $ 499.48/ year + applicable tax
Norton™ 360 with LifeLock™ Select