Geek Squad is a subsidiary of big box store chain Best Buy and it offers excellent tech support for electronic devices including televisions and computers. In the March 7, 2021 Scam of the day https://scamicide.com/2021/03/06/scam-of-the-day-march-7-2021-geek-squad-tech-support-phishing-scam/ I told you about a scam involving an email that appears to come from Geek Squad informing you of the renewal of your account and providing a telephone number for you to call to dispute the renewal. People falling for the scam, called the telephone number and were convinced to provide personal information used to make them a victim of identity theft. Now, I have had reports from a number of Scamicide readers that they are receiving phone calls perpetrating the same scam. It is important to remember that even if your Caller ID reads “Geek Squad” when you get a call, it does not mean that the call is actually from Geek Squad. Through a simple technique called “spoofing” a scammer can manipulate your Caller ID to indicate that the call is coming from Geek Squad when it actually is coming from a scammer.
In regard to emails and text messages, never click on links or download attachments unless you have absolutely confirmed that they are legitimate and don’t call companies at telephone numbers that appear in the email such as this one. Instead, if the email appears to come from a legitimate company, you can call them at a telephone number you confirm is legitimate. In the case of Geek Squad their real customer service number is 800-433-5778. In regard to phone calls, since you can never be sure who is really calling you, never give personal information to anyone who calls you unless you have absolutely confirmed that the call is legitimate. The best course of action would be to hang up on the caller and contact Geek Squad at a telephone number or email address that you have confirmed is accurate.
For those of you receiving the Scam of the day through an email, I just want to remind you that if you want to see the ever increasing list of Coronavirus scams go to the first page of the http://www.scamicide.com website and click on the tab at the top of the page that indicates “Coronavirus Scams.” Scamicide has been cited by the New York Times as one of three top sources for information about Coronavirus related scams.
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