Geek Squad is a subsidiary of big box store chain Best Buy and it offers excellent tech support for electronic devices including televisions and computers.  They are a popular company used by many people including the Scamicide reader who forwarded the email copied below to us.  It looks like a legitimate email from Geek Squad, the grammar is good (with the exception of the spelling error in the next to last line where it spells “Squad” as “Squard) and it carries the Geek Squard logo, however, the truth is that this particular email is a phishing email intended to lure someone into contacting the scammers where they will be lured into providing information that will lead to identity theft.


Sub: Package Renewed
Dear Customer,
We have renewed your membership for next one year and $253.00 has been deducted from your bank account successfully. Charges will be appeared in your bank statement as Geek Squard PC Support.
Please let us know if you have any issues regarding the payment as refund can be claimed within 24 hours of the payment.
Helpline Number : 8886832860
Regards,
Geek Squard PC Support
contact: 8886832860

TIPS

Never click on links or download attachments in emails or text messages unless you have absolutely confirmed that they are legitimate and don’t call companies at telephone numbers that appear in the email such as this one.  Instead, if the email appears to come from a legitimate company, you can call them at a telephone number you confirm is legitimate.  In the case of Geek Squad their customer service number is actually 800-433-5778.  Never call the number that appears in the email.  An immediate indication that this is not legitimate and is a phishing email is the fact that the email address from which it was sent has nothing to do with Geek Squad.   The email address appears to be that of some unfortunate person whose email account has been hacked, made a part of a botnet and used to send out spam and phishing emails such as this.  Additionally,  nowhere in the email does your name appear.  The salutation is “Dear Customer.”

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