The Federal Trade Commission (FTC) is mailing refunds to more than 541,000 victims of a scam operated by Office Depot and Office Max in which they offered a free computer diagnostic scan program called “PC Health Check” created by Support.com that purported to do computer scans and determine if there were any malware or viruses present.  However, the free “PC Health Check” was a scam.  The scan  consistently found problems that didn’t exist.  After receiving the false information that their computers were infected, many consumers paid as much as $300 for further diagnostic and repair services from Office Depot and Office Max.  Following legal action by the FTC, Office Depot, Inc and Support.com agreed to a settlement in which they turned over more than 34 million dollars to the FTC which is now sending out refund checks to the victims of the scam.

TIPS

For more information about this particular refund program check out the “FTC Scam Refunds” tab in the middle of the first page of http://www.scamicide.com. You also can find information there about the mailing of the refund checks.  There is no cost or fee to file a claim or get a refund.  Anyone who tells you differently is trying to scam you.

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