Phony text messages purporting to be from your bank or credit card company is a scam about which I have been warning you for more than six years, but appears to be a scam that is dramatically increasing. Recently, on its Facebook page, M&T Bank issued the following warning about its customers receiving phony text messages that appear to come from the bank. Victims of the scam are lured by the phony text messages into believing there is a problem with their accounts and lure into providing personal information used to make them victims of identity theft.
We have recently seen an increase in cases of phishing – fraudulent attempts to lure you into sharing financial or personal information through text, phone or email messages. Please know that M&T Bank will not call or send email or text messages requesting customer login credentials, PINs, passwords or personal information. If you think you received a fraudulent message, please delete it or forward the email to email@example.com. Do not click on links or open attachments within the message.
To learn more about how you can protect yourself from scams, visit mtb.com.
Phony text messages like this can be particularly problematic if you have signed up to receive text message alerts from your bank. Whenever you receive a text message you can never be sure who is really sending it to you, so you should never call a telephone number indicated in the text message, provide information or click on links in such text messages which may either download ransomware malware on to your phone or keystroke logging malware that can lead to your becoming a victim of identity theft. The best course of action when you receive such a text message, if you have a concern that it may be legitimate, is to merely independently contact your bank to determine whether or not the text message was a scam, but be careful that you do not misdial the telephone number of your bank as some scammers purchase phone numbers similar to those of legitimate banks and credit card companies hoping that they will receive calls from unwary consumers who may have merely misdialed the telephone number of their bank or credit card company.
Regardless of how official such a text message may appear, you should never provide personal information to anyone in response to a telephone call, email or text message because in none of those situations can you be sure that the person contacting you is legitimate. If you do receive a communication from a bank, government agency or any other person or entity that you think might have a legitimate need for personal information from you, you should call the real entity at a telephone number that you know is legitimate in order to ascertain the truth. Banks do not call, text or email their customers asking for personal information. You should always be skeptical of anyone asking for such information. Of course, if you receive a text message that appears to come from a bank at which you do not have an account, you can be confident it is a scam. If the email provides for you to respond to stop future texts, don’t do it. Sending such a message to a scammer merely alerts them to the fact that yours is an active phone number. Finally, although today’s Scam of the day focuses on phony bank text messages, it is a good idea to sign up to receive text alerts from your bank which can be customized for your own particular needs. Legitimate text alerts from your bank will never solicit personal information from you.
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