The Federal Trade Commission (FTC) has just announced that it is mailing 36,830 checks totaling more than ten million dollars to the victims of a scam perpetrated by Advanced Tech Support which also used the name Inbound Call Experts.  This company used online ads to lure its victims into calling Advanced Tech Support where through misleading, high pressure sales tactics their victims were tricked into believing their computers were infected with malware and convinced to buy unnecessary technical support services. The FTC sued Advanced Tech Support and as a part of a settlement with the FTC, the company paid more than ten million dollars to the FTC to be refunded to victimized consumers. For more information about this refund program, click on the FTC Scam Refunds tab at the top of the first page of
If you did business with Advanced Tech Support or Inbound Call Experts between April 2012 and November 2014, you may be eligible for a refund. It is important to note that you do not have to pay any fee administrative fee to claim your refund if you are eligible for a refund. Anyone asking for such a fee is just another scammer. Whenever you get a pop-up, email, or text message that appears to tell you that you have a security problem with your computer, you should never click on any links contained in the message or call the telephone number provided. If your screen gets frozen, all you need to do is just turn off your computer and restart it. If you are concerned that you may be experiencing a real security problem you can contact tech support at Apple or Microsoft directly by phone or by email directly using the phone number and email addresses you find on their respective websites.
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