Reports are surfacing of scammers posing as Apple employees calling people and telling them that there has been a security breach of their iCloud accounts. They are then instructed to provide their login information in order to receive help in fixing the problem. Unfortunately, these telephone calls are not from Apple, but from scammers who, when provided with the personal information from their victim, are able to access all of the information and material contained in the victim’s iCloud account for purposes of identity theft, extortion or other nefarious goals.
It was through a similar iCloud phishing scam done through emails that many celebrities including Jennifer Lawrence had nude photos stolen from their iCloud accounts when they turned over their usernames and passwords to hackers.
In the present phone call phishing incarnation of the scam, many of the calls are coming from the 844 area code which is a toll free number used in many instances by scammers.
Apple does not contact its customers by phone if there is a security problem. It is also important to remember that whenever you are contacted by telephone, you can never be sure who is actually making the call which is why you should never provide personal information to anyone over the phone whom you have not called. Even if your Caller ID indicates the call is legitimate, scammers can use a technique called spoofing to trick your Caller ID into indicating that the call is from a trusted source when, in truth, it is coming from a scammer.
If you do have a problem with any Apple product, you can call Apple tech support at 800-275-2273.