“Spoofing” is the name for the tactic used by identity thieves to make a call that you receive appear to come from a legitimate source, when, in truth it is from a scammer who has merely managed to make it look like the call is legitimate. Many people are reporting receiving calls on their smart phones or landlines that on Caller ID appear to be from “Technical Support” and carrying a telephone number that is a real number for Verizon Wireless technical support. The call received is an automated robocall that informs you that you have are eligible for a $54 reward and then directs you to the website http://www.verizon.54.com. This website is a phony website which lures you into providing personal information that is then used to make you a victim of identity theft. In other variations of this scam, merely by clicking on a link on the phony website, you will unwittingly download keystroke logging malware that will steal the personal information from your computer and use this information to make you a victim of identity theft. This type of scam by which a legitimate-looking, phony website tricks you into providing personal information or clicking on tainted links is called “phishing.”
You can never trust a phone call to actually be from whom the caller says. Spoofing is easy to accomplish by identity thieves. Don’t be tricked into trusting a telephone call. In addition, robocalls are illegal so you should never trust a prerecorded call. Nor should you click on links that you are not sure are legitimate. If you have any thought that the original contact might be legitimate, contact the company directly at a website address or telephone number that you know is accurate to inquire about the particular matter.