Recently a Netflix customer called what he thought was the company’s customer service number that he obtained through a Google search, but actually ended up calling a scammer who had managed to set up a phony website and manipulate Google’s algorithms to get the first position in a search. The customer ended up giving his credit card information to the scammer who used it to steal from the customer.
Clever scam artists, the only criminals we refer to as artists are increasingly setting up phony websites that appear to be for customer service or tech support of many of the companies with which we do business or purchasing telephone numbers that are a single digit off of the legitimate phone numbers for many companies’ tech support or customer support in order to take advantage of common consumer misdials.
Compounding the problem is the fact that for much social media, you will not readily find a telephone number to call and speak to a real person about your problem. They only provide online support.
The best place to look for a telephone number for customer support or tech support is right on your bill or the legitimate website for the company. When calling, take extra care to make sure that you are dialing correctly.
Among the social media services that do not provide tech support by phone are Facebook, Instagram, Snapchat and Twitter. Here are links to tech support for those social media services: