The Better Business Bureau is a very trusted institution which is why their name is often exploited by scammers. For the fifth time in the last six months there has recently been a new wave of phishing scams involved with the Better Business Bureau’s name. The scam starts with a business owner receiving an email informing him or her that a complaint has been filed against his or her company. The business owner is invited to click on to a link for more information, however, if you do this, you risk unwittingly installing keystroke logging malware that can read all of the information on your computer including your banking information. This information has been used by scammers to access the bank accounts of businesses falling victim to the scam. Because it is so easy to make an email look like it is from a legitimate company, you should always be wary of any email that asks for information or asks you to go to a link.
Never click on links or attachments unless you are positive that they are legitimate. When you evaluate emails from companies with which you do business, notice if they are addressed to your personally or to “Dear Customer.” Make sure your anti virus and anti malware software is always up to date and if you have any concern that the communication is legitimate, confirm it with a phone call to a telephone number that you know is legitimate.